I am completely amazed at the lack of customer service that doctors offices now have. I was totally amazed how I was treated at the place I had to go for my infusion today. I have never been treated so badly before in my life. This post may be long but I have to go into detail so you will all get the full effect.
I was already mad that I had to go and see one of their doctors but I got over it but because of how good the MRI was I knew I had to jump through the hoops they wanted me to do in order to get the infusions. So after I sat in the waiting room for like 20 mins or so with everyone staring at me they took me back to a room. On the way back they wanted to weigh me and get my height. I am not going to give out the weight but lets just say that since I was lasted measured I have shrunk from 5’4″ to 5’3″!!! What in the hell is up with that!!!!!!! I thought you didn’t shrink until you where like 70 or so. Guess by the time I am 70 I will be 1′ lol. Anyways lets get back on track. So they take me back to see one of their dumb doctors and lets just say she is a major bitch! Her and I argued over what my car entailed. Like I haven’t been doing this for months as it is.
After I got done with her I went and waited for them to call me back into the infusion room which took another 20 mins or so. Let me remind everyone that I still had to go back to work after this was all done at it was almost 11:30 at this point. I was supposed to be back to work at around one and the infusion takes about 2 and a half hours. Anyway when they took me back they put in the IV and then drew the labs they needed to do. Usually at this point the hook up and medication right away and I don’t have to sit there are wait for the labs to come back. Well even after telling the doctor I don’t have to wait they still made me sit there even long while they ran my labs!
The nurse I had was a idiot that didn’t brush her teeth. I love when nurses don’t listen to me when I say I don’t want something done. The infusion in and of itself went really well which was good but the reaction I usually have during the infusion just happened later that night. After I left there I called Tysabri and told them I won’t go back there and they need to find me a new place to go in order to get my infusion every month.
I guess what made me the maddest was the fact that they didn’t listen to me about my care and what I wanted done. I hate when people in the medical field think I am a total idiot. Hell if she didn’t believe me then she should have called my doctor and found out I was right! The nurse was also not a nice person to me. They all acted put out that I was there. Like I really wanted to be there with a bunch of cancer patients.
