I am completely amazed at the lack of customer service that doctors offices now have. I was totally amazed how I was treated at the place I had to go for my infusion today. I have never been treated so badly before in my life. This post may be long but I have to go into detail so you will all get the full effect.
I was already mad that I had to go and see one of their doctors but I got over it but because of how good the MRI was I knew I had to jump through the hoops they wanted me to do in order to get the infusions. So after I sat in the waiting room for like 20 mins or so with everyone staring at me they took me back to a room. On the way back they wanted to weigh me and get my height. I am not going to give out the weight but lets just say that since I was lasted measured I have shrunk from 5’4″ to 5’3″!!! What in the hell is up with that!!!!!!! I thought you didn’t shrink until you where like 70 or so. Guess by the time I am 70 I will be 1′ lol. Anyways lets get back on track. So they take me back to see one of their dumb doctors and lets just say she is a major bitch! Her and I argued over what my car entailed. Like I haven’t been doing this for months as it is.
After I got done with her I went and waited for them to call me back into the infusion room which took another 20 mins or so. Let me remind everyone that I still had to go back to work after this was all done at it was almost 11:30 at this point. I was supposed to be back to work at around one and the infusion takes about 2 and a half hours. Anyway when they took me back they put in the IV and then drew the labs they needed to do. Usually at this point the hook up and medication right away and I don’t have to sit there are wait for the labs to come back. Well even after telling the doctor I don’t have to wait they still made me sit there even long while they ran my labs!
The nurse I had was a idiot that didn’t brush her teeth. I love when nurses don’t listen to me when I say I don’t want something done. The infusion in and of itself went really well which was good but the reaction I usually have during the infusion just happened later that night. After I left there I called Tysabri and told them I won’t go back there and they need to find me a new place to go in order to get my infusion every month.
I guess what made me the maddest was the fact that they didn’t listen to me about my care and what I wanted done. I hate when people in the medical field think I am a total idiot. Hell if she didn’t believe me then she should have called my doctor and found out I was right! The nurse was also not a nice person to me. They all acted put out that I was there. Like I really wanted to be there with a bunch of cancer patients.
13 Comments on Utah Cancer Specialists In SLC. . . Totally Suck!!!!!
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You should file a complaint with the office manager or the doctor that owns the practice. The rudeness and inability to LISTEN to the patient is just uncalled for.
I had to deal with alot of attitude when my mum was being treated for cancer…it is amazing these people take an oath of healing and helping, but they treat the sick like dirt….hopefully if they are ever sick they will not have to deal with the crap they dish out.
Stupid people suck.
Is this for MS or did I miss something worse?
What a horrible experience! I would not go back either!! I worked as a lab tech at a cancer center here and our patients usually had to wait to see the dr, but as far as labs and treatments went they got through pretty quickly. ((hugs)) Sorry you had such a bad day!
I'm sorry to hear about how they treated you. 🙁 I have a hard time with Drs as well and the fact that they think you know nothing. I think it is mostly because people follow Drs blindly and when an educated person arrives they just don't know what to do.
I'm sorry you're having difficulties. I hope things get better and that you find the care you deserve.
~ Yaya
Yaya's Changing World
Sorry you didn't like what was going on there. I hope you find a new clinic where the people are folks you like!
I'm glad the infusions are working for you, though…that's good. Maybe that will help you as you deal with the hours that you have to spend there.
~M
Hey Margaret! I followed you over from SITS and I love it when I comment just after a blog I already read regularly!
I am so sorry to hear about the horrid treatment you received. I agree that you should definitely file a formal complaint with the clinic.
Stopping by from SITS and wishing you a great day!!!!
I am beyond words- becuase I am beyond angry and only imagine how you must feel!
That is just awful. There are some nurses and doctors who just do not think we are educated or even smart enough to be educated about our own care. Or maybe it is because we cause them extra work when we are trying to take part in our care and they do not want to cooperate.
Sorry for the rough time.
I learned early on that you have to be your own best advocate… and sometimes it takes being assertive to get everyone on the same page.
Hope the rest of your treatment goes much better!
I'm sorry. You are right, they are wrong. They need to learn how to treat people better.